21st Floor Hotel

I loved my stay at this hotel. It was very centrally located with lots of restaurants, bars, and markets within walking distance. Jaffa gate to Old City Jerusalem was a quick easy walk. The views of the city were spectacular. The kitchenette was great to have. This was the perfect place to accommodate a family at a reasonable price. Staff were very friendly and helpful. I would definitely stay here agin.

The 21st Floor Hotel has so many wonderful things to offer.  The views of Jerusalem are breathtaking; the location is superb; close to all public transportation lines, many restaurants, shopping and a 25 minute walk to the Old City; the apartments are spacious and comfortable;  the staff is excellent and the elevators are very efficient.      Oz the hotel manager is extremely friendly and engaging. And he's knowledgeable about the area and always either had an answer or knew where to find one for us. His English is excellent, he's just a really nice guy! Anas, the staff supervisor, was also extremely helpful and accomodating. His answer to everything? "Of course!" Hadassah and the housekeeping staff also made us feel right at home and were extremely flexible about the timing of our daily room cleaning. They wanted us to feel at home and we never felt like we were a bother to them despite our variable schedule as we toured the country and came back at all hours. They were always eager to assist us in any way they could. The owner Yoel was around a lot of the time and he made sure all of our needs were met.       The apartments are well appointed and visually appealing.   We understand that the apartments will be undergoing renovations in the near future. That will surely take care of some minor repair issues that didn’t impact our stay but will keep this a 5 star operation. We stayed for 5 weeks.   We appreciated how much closet space and drawers there are as we could unpack everything and stay organized!  Also, the fact that there are 2 distinct levels of living space was especially wonderful for our extended stay so my wife and I could have our own space at times. The coffee and tea station was very useful each morning, and occasionally the staff put out pastries for the guests. A very nice touch!       Overall, we had a great experience at this hotel. We will certainly come back again!

This is a really good find in the middle of almost anything you could want as far as the old city and shopping/food. The hotel is on the top floor of a residential building. Make sure you taxi driver is aware of this and sees the picture of the building. We arrived a bit late our flight was delayed. We finally arrived at the hotel around 2am BUT the taxi driver swore there was not hotel in the building so he rode around asking other folks for about 30 more mins. Finally I just said let us out here and we will just go in and see for ourselves. (The price was fixed so it wasnt a stall technique.) When we get upstairs it is 3am. No one is in the office and that is to be expected in a boutique hotel. I used Whatsapp to call the number on the office door. Yoel the manager answered at 3am. There was some issue where booking.com did not have the reservation loaded. Yoel actually cared enough to remotely show me how to get access to a room that he knew was available. The room was larger than I had reserved and they let us stay there for the duration of our trip. The next day we had scheduled an early tour (Elbow Tours....excellent ask for Eli.) Yoel was patient with us did not rush check in until we got back from the full day tour. Then I met Oz. Oz has a great personality. He is right for hospitality. He genuinely cares about your stay and was helpful to let us know where to find whatever we needed. Oz is one of those people you feel like you instantly want to become friends with. We were scheduled to get on a cruise from Ashdod and needed a covid test. Problem being most of Israel was done testings. Yoel, Oz, and a young lady I forgot her name, they all worked soooo hard to help my wife and I find this test. They called, they searched the web. They honestly gave us a couple hours of valuble time. (We still had trouble finding a test.) But eh major thing is that the team at this hotel CARE about you and your stay. Service matters more to me MOST!

Unbeatable views over Jerusalem from the picture windows of our suite on the 21st floor of this building at the top of Ben Yehuda Street. Spacious apartment and very helpful staff. This hotel does not have a lobby, on site breakfast or other hotel facilities but with a full kitchen and plenty of nearby restaurants and cafes these are not necessary. Our adult son was comfortable on the sofa bed downstairs. We were minutes walk away from Machane Yehuda and an easy walk to the other sites of Jerusalem.

LOCATION is amazing. You are close to everything by a short walk...very short. You cannot beat the value either of the size of the apartment and location when traveling with a family. You have to know that its not a total hotel...its a bit more like an apartment but there is hotel ammenities like fresh towels everyday and they make your beds. But the amount of space you get is wayyyy better then a hotel if you are traveling with a larger family.